AI root-cause analysis
From alert to probable cause and the next best action — instead of hours spent correlating logs.
Powered by Avantra · AIOps for SAP
Automated SAP Operations
Center of Excellence
WorldITCOE's SAP team implements and runs Avantra, the AIOps platform built for SAP — so every system is monitored, routine Basis work runs on its own, and issues are traced to their root cause before they become outages.
Two different things. The 30-minute call is free and carries no obligation. The SAP Operations Health Check is a separate, paid engagement, scoped and priced up front.
Basis effort, task by task
- System refresh
- Security notes & HotNews
- Daily health checks
- Finding the root cause
- Certificate expiry
- Weekend work
- –
- Manual steps
- –
- Audit trail
- –
Illustrative pattern, not client data.
Where does your SAP run?
How we run SAP operations
- Visibility
- Every system, one viewOn-premise, hyperscaler and private cloud
- Automation
- Routine work, on scheduleRefreshes, patches and checks
- Root cause
- Answers, not just alertsAI-assisted analysis and next steps
- Evidence
- Every run recordedReady for change and audit teams
Introducing Avantra
The AIOps platform built for SAP
Avantra monitors the full SAP stack, automates routine Basis work and uses AI to explain what went wrong — wherever SAP runs. One platform replaces the patchwork of scripts, spreadsheets and point tools many teams still rely on.
The WorldITCOE approach — the right expertise, working as one
SAP Basis expertiseLandscape knowledge, runbooks and the judgment to know what matters.
Platform engineeringAvantra deployed, connected to your tools and tuned to your systems.
Automation designRefreshes, patching and checks — built once, run the same way every time.
Managed operationsMonitoring, response and monthly reporting, if you want us to run it.
What the platform covers
Everything it takes to run SAP, in one place
Monitoring, automation and integration across your whole SAP estate — from the application down to the infrastructure it runs on.
Landscape automation
System refreshes and copies, HotNews and security checks, and routine maintenance — run on schedule.
Full-stack observability
Application to infrastructure, on-premise, on hyperscalers and in private cloud — one view of every system.
Multi-tenant operations
Business units, clients and Cloud ALM instances managed side by side, each with its own permissions and reporting.
BTP & Business AI visibility
Workloads, extensions and Business AI consumption on SAP BTP — with usage and spend in view.
ServiceNow & Cloud ALM integration
Approvals and incidents routed through ServiceNow, with status shared to SAP Cloud ALM.
Your SAP journey
Wherever SAP runs, operations stay in control.
Pick where you are today to see the usual pain points — and what we put in place.
SAP ECC
ECC will keep running in many landscapes for years yet — often with a smaller Basis team and more security notes to track.
Typical landscape
Common pain points
- Basis time lost to routine checks
- HotNews and security notes tracked by hand
- Know-how held by a few people
What we put in place
- Daily checks and monitoring automated
- Security notes assessed across every system
- Refreshes scripted end to end
- Clean landscape data for your migration plan
S/4HANA on-premise
A new core with more moving parts — HANA, Fiori, gateways and integrations — and the same pressure on the Basis team.
Typical landscape
Common pain points
- Release cycles slowed by manual steps
- Alerts without a root cause
- Patching that waits for weekends
What we put in place
- Release and patch steps automated
- AI root-cause analysis on alerts
- Security checks on a schedule
- One view of application, database and host
S/4HANA on a hyperscaler
On AWS, Azure or Google Cloud, landscapes grow quickly — and so do the systems, environments and costs to keep track of.
Typical landscape
Common pain points
- Blind spots between cloud and SAP tools
- Environments left running
- Unclear ownership across teams
What we put in place
- Full-stack visibility, cloud to application
- Scheduled start/stop and maintenance
- Multi-tenant views with separate permissions
- ServiceNow routing for approvals and incidents
RISE / private cloud
With RISE and private cloud ERP, SAP runs much of the stack — but your team still owns how the business runs on it.
Typical landscape
Common pain points
- Less visibility into what SAP runs for you
- Gaps between the contract and day-to-day operations
- Compliance evidence spread across tools
What we put in place
- An operations view alongside SAP Cloud ALM
- Application-level monitoring you control
- A record of every automation run
- Reporting for cost and compliance
BTP & Business AI
Extensions, integrations and Business AI on SAP BTP bring new services — and new consumption to keep an eye on.
Typical landscape
Common pain points
- BTP usage nobody is watching
- Business AI spend that surprises finance
- Extensions monitored apart from the core
What we put in place
- BTP workloads monitored with the core
- Usage and spend in view
- Alerts routed to the right team
- Monthly reporting for IT and finance
A mixed landscape? Most are.
Avantra covers ECC, S/4HANA, private cloud and BTP from one platform — so you don't need a different tool for each stage of the journey.
What we automate first
The routine work that eats your Basis team's week
We start with the tasks that take the most time or carry the most risk in your landscape — then build from there.
System refresh & copyPre- and post-steps included, start to finish.
HotNews & security notesChecked against every system, with gaps flagged.
Daily health checksThe morning checklist, done before anyone logs in.
Certificates & expiry datesRenewals flagged well before they cause an outage.
Jobs & interfacesFailures caught and routed to the right team.
BackupsVerified, not just scheduled.
Start/stop & maintenanceOrchestrated across application and database.
Tickets & approvalsRaised and approved through ServiceNow.
How we engage
Three ways to work with us
Whether you're weighing Avantra or ready to hand over day-to-day operations, the right level of support depends on your team and your landscape.
Health Check
See where your Basis time goes.
A fixed-scope review of your SAP landscape and operations — and a ranked list of what to automate first.
Implement Avantra
Up and running, integrated and tuned.
We deploy Avantra, connect it to ServiceNow and SAP Cloud ALM, and build your first automations with your Basis team.
Managed SAP Operations
We run it for you.
Ongoing monitoring, response and automation by WorldITCOE's SAP team, with monthly reporting on health, effort and risk.
The SAP Operations Health Check
Know what to automate — before you commit budget.
A paid, fixed-scope engagement, scoped and priced up front. You keep everything it produces — whether or not we do the next step together.
Ask about the Health Check- Landscape inventoryEvery system, version and where it runs.
- Effort mapWhere Basis time goes, task by task.
- Risk registerSecurity notes, certificates, backups and gaps.
- Automation shortlistRanked by time saved and risk removed.
- Integration planServiceNow, SAP Cloud ALM and your current tools.
- Business caseEffort, cost and the measures that prove it worked.
Staying on ECC?
Keep your SAP core. Automate how it runs.
Not ready to move to S/4HANA? Our sister SAP Center of Excellence helps you keep your core supported — and Avantra keeps it monitored, patched and automated while you decide.
1
KEEP
Keep your core
- Stay on ECC or S/4HANA on your terms
- No forced upgrade timeline
- Support options from our SAP Center of Excellence
2
AUTOMATE
Automate the routine
- Monitoring and daily checks on autopilot
- Security notes assessed automatically
- Refreshes without the weekend
3
MOVE
Move when you're ready
- A clean, documented landscape
- A baseline to measure the move against
- The same platform before and after
Business outcomes
Fewer firefights. More time for what's next.
Less firefightingRoutine checks and fixes run on schedule, so your team spends time on projects, not alerts.
Faster refreshesSystem copies and refreshes run the same way every time, with far fewer manual steps.
Fewer surprisesMonitoring and root-cause analysis catch issues before your users do.
Audit-readyEvery automation run is recorded, with the evidence change and compliance teams ask for.
The WorldITCOE family
One team for the platform, the data and the people.
Our SAP operations practice works alongside the SAP, Data & AI and Change Management Centers of Excellence — so your landscape, your data and your teams move together.
SAP Center of ExcellenceKeep your SAP core, modernize around it, and change platform if — and when — the business case is right.
Explore ↗
Data & AI Center of ExcellenceClean, governed data and production AI, running on the landscape you already have.
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Change Management Center of ExcellenceReadiness, adoption and sustained change for ERP and AI programs.
Explore ↗
SAP Operations — powered by AvantraMonitoring, automation and root-cause analysis for every SAP system.
You are here
Start here
Tell us how your SAP runs today.
A free 30-minute call with WorldITCOE's SAP operations team — no obligation and no pitch deck. It is not the paid Health Check; if that turns out to be the right next step, we'll say so on the call.
- A first view of where your Basis team's time goes
- Three automations worth doing first
- A straight answer on whether Avantra fits your landscape
- A clear next step — Health Check, implementation, or neither
Prefer email? Write to us at av@worlditcoe.com